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Repair Department

  • ALL repairs are given a two week window for completion, this period begins the day the item arrives at VariZoom.

  • ALL repairs must be sent via commercial shipping services, Federal postal services may not arrive.

  • ALL repairs are issued a repair number, this number is very important, tag the box with this number and save the repair number for your records.

  • ALL repairs are guaranteed for 60 days upon return to you.

  • ALL repairs are returned to customers via UPS ground shipping, expedited shipping can be purchased by request.

  • ALL product purchased through a dealer must be accompanied by a valid receipt to be eligible for warranty repair

  • ANY product received by VariZoom without a repair number will not be treated as such and could be lost, please obtain a repair number and the appropriate address from the repair dept. before shipping your product back to VariZoom.

Warranty

If you are experiencing a defect with your out of the box product, direct from VariZoom, you are eligible for immediate replacement. Contact the repairs dept. via phone or email for assistance. Any defective product purchased from a VariZoom dealer must be returned to that dealer. Consult your dealers return policy.

If you have received a defective product from a dealer and the unit is beyond the exchange period for the dealer. Contact VariZoom with a copy of the receipt and it will be serviced under warranty

If you have purchased your product direct from VariZoom and you are within the warranty period, you are entitled to a warranty repair. Warranty repairs are issued at no charge. Consult the product page and/or instruction manual of your product for specifc warranty periods.

Non-Warranty

If your VariZoom product is beyond the warranty period, you are eligble for a non-warranty repair. Most non-warranty repairs cost a low fee of $59, however some repairs require more labor/parts and may incur additional fees.

If your VariZoom product was modified in any way it is VOID from VariZoom repair of any kind.

All returns require an RMA. Lack of an RMA number may result in delays in repair time or possibly the package being returned.

Thank You